Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

Our company is growing rapidly, so we are expanding our support team and are looking for a motivated Customer Support Manager who wants to join an innovative Ukrainian defense tech product and help platform users with their expertise.

Key Responsibilities:

• Provide daily client support through text and video.

• Manage the client database.

• Collect and analyze client feedback to continuously improve the product.

• Keep in regular contact with clients to maintain their interest in the product.

• Advise users and help them with their requests, with a full understanding of the product’s features.

• Participate regularly in team discussions to stay updated on product knowledge.

• Systematically update and maintain product training materials.

Required Qualifications:

• Multitasking Ability: Able to effectively manage and complete several tasks at once.

• On-Call Responsiveness: Ready to quickly respond to urgent client calls.

• Client-Centric Product Ownership: Understands the product’s importance and is willing to provide immediate support for urgent client requests.

• Web Resource Proficiency: Skilled at finding information online and comfortable working with various websites and web-based tools.

• Instructional Clarity: Good at teaching users and explaining information clearly.

• English Proficiency: English language skills at a minimum of B1 level.

• Learning Agility: Open to learning new knowledge and technologies.

• Sales Acumen: Effective at promoting and selling products.

• Prioritization Under Pressure: Able to set priorities and manage tasks efficiently, especially during busy periods.

Required Skills & Technologies:

• Customer Support

• Client Management

• Technical Support

• Product Knowledge

• Communication

• Problem-solving

• English (B1)

Benefits & Perks:

• Part of a team of professionals who strive to contribute to the development of advanced technologies.

• Teamwork and mutual support atmosphere.

• Flexible work schedule.

• Paid vacation and sick days.

Additional Information:

• Remote Work: Remote