Customer Success Manager

Description

Customer Success Manager Location: Helsinki or Espoo, Finland Department: Customer Success Reports to: Director of Customer Success Employment type: Permanent Workplace model: Hybrid

Why this role matters:

As a Customer Success Manager (CSM), you'll be a strategic business partner for ICEYE's customers, responsible for driving long-term value realization, customer retention, and expansion opportunities. You will manage a portfolio of accounts, ensure customers achieve their objectives, identify upsell and cross-sell opportunities, and advocate for customer needs internally. Your strategic approach and customer focus will directly impact customer lifetime value, retention, and ICEYE's business growth.

Who We Are

ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits.

As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to a safer and more sustainable world.

For more information, visit www.iceye.com.

Role Summary

Reporting to the Director of Customer Success, the Customer Success Manager will manage a portfolio of accounts and serve as a strategic business partner to ICEYE's customers. This permanent role is focused on ensuring customers achieve their business objectives, identifying expansion opportunities, and building long-term strategic relationships. You'll work closely with customers, sales, technical teams, and other stakeholders to ensure successful customer outcomes and value realization.

Key Responsibilities

• Own and manage a portfolio of accounts, serving as the primary point of contact

• Develop and execute customer success plans aligned with customer objectives

• Monitor customer health and usage metrics; proactively identify risks and expansion opportunities

• Conduct regular business reviews and strategic planning sessions with customers

• Collaborate with technical teams to ensure successful implementation and adoption

• Identify and pursue upsell and cross-sell opportunities

• Advocate for customer needs internally and contribute to product roadmap feedback

• Report on key customer metrics and performance indicators

• Build and maintain strategic relationships with key customer stakeholders

What We Are Looking For

You will have:

• At least 5 years of customer success, account management, or customer-facing experience in a B2B SaaS or technology environment

• Proven track record of driving customer retention, expansion, and lifetime value

• Strong strategic thinking and business acumen

• Excellent communication and stakeholder management skills

• Ability to build and maintain strong relationships with senior customer stakeholders

• Experience with customer success metrics and analytics

• Understanding of defense, intelligence, space technology, or government markets is a plus

• A proactive mindset and a commitment to contributing to our mission

• Ability to work independently and manage priorities effectively

• Collaborative approach to cross-functional work

What We Value

If you have the above experience, but aren't 100% sure if you match all these points, we encourage you to apply! At ICEYE, we believe that diverse backgrounds and perspectives are essential to building great products and teams. We are committed to building an equitable and inclusive workplace and actively encourage applications from people of all backgrounds.

What We Offer

• Competitive salary and benefits

• Opportunity to work on the world's largest commercial SAR satellite constellation

• Collaborative and dynamic working environment

• Learning and development opportunities

• Flexible working arrangements (Hybrid)

• Relocation support if needed

• In the Helsinki area: occupational healthcare

• A benefit budget to spend as you wish (for example, on sports, transport, wellness, etc.)

• Fun and impactful work contributing to global security and safety

Next Steps

If you are interested in this role, apply through this link. Our Talent Acquisition team will review your application and get in touch with you shortly.