Senior Data Center Operations Engineer

About the role

The Senior Data Center Operations professional is responsible for the availability, reliability, and operational excellence of mission-critical data center infrastructure. This role operates as a technical lead on site, owning complex operational activities, incident response, and advanced troubleshooting while mentoring junior technicians and supporting continuous improvement initiatives.

The role requires deep hands-on expertise, sound judgment in high-pressure situations, and the ability to operate independently within a 24/7 critical environment.

Technical Authority & Ownership

• Senior-level ownership of data center operations and infrastructure stability

• Authority to lead incident response and complex troubleshooting activities

• Recognition as a subject-matter expert within the operations team

• Direct influence on operational standards, procedures, and improvements

Professional Standing & Growth

• Positioning as a senior technical reference within the data center

• Opportunity to mentor technicians and shape operational best practices

Your responsibilities

Senior Operations & Infrastructure Management

• Oversee installation, configuration, testing, and maintenance of critical data center hardware and systems

• Ensure operational readiness and compliance with availability, security, and safety standards

• Act as escalation point for complex or high-impact operational issues

Monitoring, Incident Leadership & Troubleshooting

• Lead response to infrastructure incidents, outages, and performance degradation

• Perform advanced troubleshooting across hardware, OS, networking, and storage layers

• Coordinate with engineering, network, facilities, and vendor teams during incidents

• Drive root cause analysis (RCA) and corrective actions

Preventive Maintenance & Reliability

• Own and improve preventive and predictive maintenance programs

• Validate maintenance procedures and execution quality

• Identify risks, single points of failure, and reliability gaps

Project Execution & Change Management

• Lead or support complex operational projects such as:

• Data center expansions

• Hardware refresh programs

• Infrastructure upgrades

• Execute changes in line with change management and risk controls

Documentation, Standards & Mentorship

• Own and maintain senior-level operational documentation and SOPs

• Contribute to audits, compliance reviews, and operational assessments

• Mentor and support junior and mid-level technicians

• Promote a strong culture of safety, discipline, and continuous improvement

Your key competencies

Education

• Degree in Computer Science, Information Technology, Engineering, or equivalent experience

Experience

• 8–12+ years of experience in data center operations or mission-critical IT environments

• Proven experience leading operational activities in 24/7 critical facilities

• Demonstrated ownership of incident management and reliability initiatives

Technical Expertise

• Deep hands-on expertise with:

• Server, storage, and rack infrastructure

• Networking fundamentals and connectivity troubleshooting

• Linux

• Strong understanding of monitoring, DCIM, ticketing, and change management tools

Leadership & Personal Attributes

• Strong decision-making under pressure

• High sense of ownership and accountability

• Ability to mentor and guide less experienced technicians

• Excellent written and verbal communication skills in English

• Proactive, detail-oriented, and reliability-focused mindset