Product & AOG Support (m/f/d)

In the Controlled Reception Pattern Antennas (CRPA) division, a full-time position as Product & AOG Support (m/f/d) is available from March 1, 2026.

Your tasks:

• Establishment of product and customer support, including

• First level support (recording, classification, consultation, and problem solving)

• AOG 24/7 support

• Complete documentation, follow-up, and error management of AOG incidents

• Introduction of an Integrated Logistic Support (ILS) concept

• Advising and supporting customers in troubleshooting and finding solutions

• Close cooperation with development, production, and maintenance operations in finding solutions and troubleshooting

• Support in preparing customer quotations

• Support in project management and supervision of aircraft integrations

Your profile:

• Industrial engineer/master craftsman, CAT A/B2 examiner or university degree with a focus on aerospace, preferably electrical engineering

• At least 3 years of professional experience

• Experience in first-level support: recording, classification, consulting, and finding solutions for technical inquiries

• In-depth experience in aircraft technology and avionics as well as a strong technical understanding of aircraft integration

• Experience in developing or implementing an Integrated Logistics Support (ILS) concept

• Extensive experience in customer service and product support with strong problem-solving skills, including 24/7 AOG support

• Good written and spoken English skills

• Communication skills, strong initiative, excellent self-organization and teamwork skills, organizational skills, flexibility, hands-on mentality

• Desirable: Experience in the aviation industry, ideally in accordance with EASA Part 21, experience in aircraft conversion and system integration, experience in the development and certification of safety-related applications (safety & security), competent use of laboratory measuring equipment and tools