Q

Technical Support Engineer - Tier 2 (m/f/d)

Gilching, Germany
Category
Operations
Job Type
Full-time
Experience
Mid-Level

Job Description

Quantum Systems is a global leader in advanced UAV solutions, combining cuttingedge flight technology with intelligent mission software. Our newest systems represent the next generation of aerial operations:

  • Twister - a compact, tactical UAV designed for rapid deployment and agile missions.

  • Nexus - our fully integrated Drone Port, enabling remote, autonomous missions with up to three Twister aircraft.

  • Reliant - a high-end endurance platform built for demanding, long-range operations.

Together, they form a connected ecosystem that redefines persistent aerial capability. To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field.

What is your Day to Day Mission:
  • Support our Governmental Sector: Deliver advanced technical support to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios.

  • Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges.

  • Flight Data and System Analysis: Interpret flight logs, telemetry, and diagnostic data to identify issues, verify system integrity, and recommend corrective measures.

  • Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience.

  • Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality.

  • Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality

Skills & Technologies

remote
Posted March 27, 2026

Company Info

Q

Quantum Systems

Advanced multi-sensor unmanned aerial systems including eVTOL mapping drones and tactical reconnaiss...

Industry
Drones & UAV
Founded2015
Company Size100-500
HeadquartersGilching, Germany

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