Infrastructure Support Specialist

About OSL Technology

OSL Technology specializes in Counter-Uncrewed Aerial Systems (C-UAS) operations, providing critical infrastructure protection and security solutions for defense and government customers.

The Role

Design, deploy, and maintain IT infrastructure supporting Counter-Uncrewed Aerial Systems (C-UAS) operations. The role encompasses project delivery for customers, infrastructure administration across sites and cloud environments, and technical optimization of system performance and security.

What You'll Do

• Lead customer-facing technical projects, contributing to planning and deployment strategies

• Install, configure, and maintain servers, network equipment, and storage systems

• Perform system updates, patch management, and monitoring activities

• Diagnose and resolve hardware, software, and network issues

• Provide technical support to colleagues and customers with clear communication

• Implement security best practices and monitor for potential breaches

• Create and maintain technical documentation, network diagrams, and guides

• Deliver status reports to managers, colleagues, and customers

• Collaborate across departments to meet business objectives

Requirements

• Customer-facing technical support experience

• Server OS proficiency, particularly Linux/Ubuntu installation and configuration

• Strong networking knowledge including Layer 3, VLANs, STP, and Cisco IOS

• Virtualization and containerization expertise (Hyper-V, Docker)

• Database administration with MariaDB, MySQL, or MS SQL

• Endpoint protection solution knowledge

• Ability to prioritize competing workloads

• Excellent written and verbal communication

• Strong analytical and problem-solving capabilities

• Independent and collaborative work ability

• UK work authorization

• Security clearance eligibility

Nice to Have

• Computer Science or IT degree, or equivalent experience

• Microsoft 365, Azure, Intune, and Entra administration

• MS Exchange configuration and support experience

• Cloud platform familiarity (AWS, Azure)

• Drone detection hardware knowledge (radars, cameras, RF sensors)

What We Offer

• Work on cutting-edge C-UAS technology

• Diverse and inclusive workplace

• Professional development opportunities

• Occasional UK and international travel