<think> Okay, let's tackle this job description cleanup. The user wants me to preserve the original structure and wording but clean up the markdown formatting. First, I need to go through the provided markdown and identify the sections as per the company's structure.

The original content starts with the job title and some navigation elements. I should remove those. The main sections are "Your Mission", "What We're Looking For", "About Us", "Your Profile", etc. Wait, looking at the content, the sections are labeled with headings like "## 🌀 The Company", "## 🎯 The Role", etc. The user specified to use ### for section headings. So I need to adjust those from ## to ###.

Also, the user mentioned using - for bullet points. The original uses - for bullets, but some sections might have different formatting. I need to check each bullet point and ensure they are all using - without any other symbols.

Bold text is indicated with **, which the original uses, so I should keep that. The user wants to preserve the company's original wording, so I shouldn't rewrite any content. I'll need to make sure that the sections like "Your Responsibilities" and "Who You’ll Work With" are correctly formatted with ### headings.

There's also a part about "Why Join Filigran?" which has subpoints. The original uses - for those, so I'll keep that. The "Compensation & Benefits" section is also a heading, so converting that to ### as well.

I need to remove any navigation elements, footers, or disclaimers like the reCAPTCHA notice. The user also mentioned stripping out "Apply Now" buttons and legal disclaimers. The last part with the reCAPTCHA link should be removed.

Another thing is to ensure that the company's own sections are kept as-is. For example, if there's an "About Us" section, I shouldn't add a separate one. The original has "## 🌀 The Company" which seems to be the company info, so I'll keep that as the "About Us" section, adjusting the heading to ###.

I'll go through each section step by step, converting the headings to ###, ensuring bullet points use -, preserving bold text, and removing any unwanted elements. Let me check for duplicate content, like the title repeated in the body. The original starts with the job title, so I'll make sure that's not duplicated elsewhere.

Also, the user wants to remove any duplicate content. For example, if the title is mentioned again in the body, I need to remove that. But in this case, the title is only at the top, so that's fine.

Finally, I'll make sure the entire content is in markdown format without any JSON or code blocks, just the formatted description. Let me review each section again to ensure all formatting rules are followed and the original structure is preserved. </think>

Senior Customer Success Manager - EMEA

Location

Germany

Employment Type

Full time

Location Type

Remote

Department

Customer Success

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. Based in Germany and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 Your Responsibilities

• Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal

• Build strong, proactive relationships with customers in the EMEA

• Identify and support opportunities for upsell and cross-sell in partnership with Sales

• Coordinate with internal teams to resolve and escalate customer issues quickly and effectively

• Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets

• Collect and share customer feedback internally to improve product and service quality

• Track success metrics and use data to inform customer strategy and engagement

• Occasional travels to meet with customers and attend company events

🤝 Who You’ll Work With

• You will report to the Manager of Customer Success EMEA

• Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams

• Partner with regional teams to serve a diverse customer base

• Collaborate cross-functionally to ensure high customer satisfaction and retention

🧬 Profile We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in the cybersecurity sector especially in Threat intelligence or Exposure Validation

• Based in Germany with experience supporting national and regional customers

• Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)

• You are comfortable working in a fast-paced environment where priorities evolve, and you adapt quickly while maintaining a high level of quality

• Excellent communication skills

• Comfortable in a remote, async-first culture

• Experience with CRM/CSM tools, customer journey tracking, and success metrics

• Fluency in English

🌱 Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.

• ⭐ What we believe

We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.

• 💻 How we work

That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.

• 🧭 What guides us

That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

💰 Compensation & Benefits

• Competitive pay + equity — everyone shares in our success

• Remote-first, flexible, and balanced — work that fits your life

• Your setup, your choice — pick the gear that works for you

🌍 Equal Employment Opportunity

We enable cybersecurity through inclusion — from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring — not what you look like, where you’re from, or how you identify.