<think> Okay, let me start by understanding the user's request. They want me to clean up a job description from a markdown file for a Senior Customer Success Manager position at Filigran. The key points are to preserve the original structure and wording, only normalize markdown formatting, and remove any extra elements like navigation or footers.

First, I need to go through the provided markdown content. The user mentioned that the job description starts with company info, so I should keep that as-is. I'll check for sections like "Your Mission," "What We're Looking For," etc., but in the given content, the sections are labeled differently, like "The Role," "Your Responsibilities," "Who You’ll Work With," etc. I need to make sure I don't change those headings and keep them exactly as they are.

Next, the formatting rules: use ### for section headings instead of ## or #. The original uses ## for some sections, so I'll need to adjust those. Also, bullet points should be using - instead of

• or *. The original uses both - and •, so I'll replace those. Bold text should be bold. I'll check for any instances of bold and ensure they're formatted correctly.

I should also remove any duplicate content. For example, the title "Senior Customer Success Manager - EMEA" is mentioned at the top and again in the section headings. I need to make sure there's no duplication. Also, the user mentioned stripping out navigation, headers, footers, cookie banners, and other page chrome. Looking at the content, there are links like [] and , which are probably navigation elements. I'll remove those.

The "Apply Now" button and legal disclaimers at the end should be removed. The last few sections include "🌍 Equal Employment Opportunity" and "🚀 Ready to Join Us?" which have links to apply. Those need to be stripped out. Also, the reCAPTCHA notice at the end should be removed.

I'll go through each section step by step. The original has sections like "The Company," "The Role," "Your Responsibilities," etc. I need to ensure that the headings are converted to ###. For example, "## 🌀 The Company" becomes "### 🌀 The Company." Similarly, "## 🎯 The Role" becomes "### 🎯 The Role."

Looking at the bullet points, some are using

• and others -, so I'll replace all with -. Also, check for any numbered lists and convert them to bullet points if necessary. The user specified not to use numbered lists for list items, so I'll ensure all are bullet points.

Bold text is already present in some sections, like "Senior Customer Success Manager" and "Your Responsibilities," so I'll make sure those are in bold. Also, check for any other emphasis that needs to be bolded.

Removing duplicate content: the title is mentioned at the top and again in the section. I'll keep the title as-is and ensure that the rest of the sections don't repeat it. The "Why Join Filigran?" section has a list with bullet points, which I need to convert to -.

I'll also check for any markdown that's not necessary, like the links and images, and remove them. The original has some markdown links like , which are probably for the logo, so I'll remove those.

Finally, I'll ensure that the entire content is in markdown format without any JSON or code blocks, just the formatted description. I'll review each section to confirm that the structure is preserved, the formatting is normalized, and all specified elements are removed. </think>

Senior Customer Success Manager - EMEA

Location

United Kingdom

Employment Type

Full time

Location Type

Remote

Department

Customer Success

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. Based in the UK and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 Your Responsibilities

• Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal

• Build strong, proactive relationships with customers in the EMEA

• Identify and support opportunities for upsell and cross-sell in partnership with Sales

• Coordinate with internal teams to resolve and escalate customer issues quickly and effectively

• Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets

• Collect and share customer feedback internally to improve product and service quality

• Track success metrics and use data to inform customer strategy and engagement

• Occasional travels to meet with customers and attend company events

🤝 Who You’ll Work With

• You will report to the Manager of Customer Success EMEA

• Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams

• Partner with regional teams to serve a diverse customer base

• Collaborate cross-functionally to ensure high customer satisfaction and retention

🧬 Profile We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in the cybersecurity sector especially in Threat intelligence or Exposure Validation

• Based in the UK with experience supporting national and regional customers

• Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)

• You are comfortable working in a fast-paced environment where priorities evolve, and you adapt quickly while maintaining a high level of quality

• Excellent communication skills

• Comfortable in a remote, async-first culture

• Experience with CRM/CSM tools, customer journey tracking, and success metrics

• Fluency in English

🌱 Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.

• ⭐ What we believe
  We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.

• 💻 How we work
  That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.

• 🧭 What guides us
  That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

💰 Compensation & Benefits

• Competitive pay + equity — everyone shares in our success

• Remote-first, flexible, and balanced — work that fits your life

• Your setup, your choice — pick the gear that works for you

🌍 Equal Employment Opportunity

We enable cybersecurity through inclusion — from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring — not what you look like, where you’re from, or how you identify.