L2 Support Engineer

Role

Provide second-line technical support for the company’s products and resolve complex issues.

Responsibilities

• Troubleshoot hardware and software issues reported by customers.
• Collaborate with development teams to resolve escalated cases.
• Create documentation and contribute to knowledge bases.

Requirements

• Experience in technical support or customer success.
• Strong understanding of software and hardware systems.
• Excellent communication and problem-solving skills.

Benefits

• Competitive salary and compensation package.
• Flexible work arrangements and remote options.
• Opportunities for professional development and growth.
• Work in a dynamic start-up environment focused on UAV innovation.