Technical Account Manager DACH

Technical Account Managers (TAMs) play a critical role in customer success and satisfaction.

As the primary technical point of contact for their accounts, TAMs work closely with customers to understand their cybersecurity challenges and help them operate and optimize TEHTRIS solutions to meet their security and business objectives.

They act as trusted advisors and product experts, ensuring customers successfully adopt the platform while maximizing its value.

At TEHTRIS, TAMs also play an important role in supporting internal MDR and Level 1 Support teams when handling complex technical cases.

This role is based in Germany and supports customers across the DACH region.

Key Responsabilities

• Conduct comprehensive technical assessments to help customers improve security, resilience, cost efficiency, and risk management.

• Ensure technical adoption of TEHTRIS solutions by configuring and optimizing deployments to deliver consistent value while maintaining regulatory compliance.

• Define and maintain reference architectures and oversee change management governance for deployed environments.

• Take ownership of complex technical support cases, collaborating closely with Support, MDR teams, and R&D to resolve issues efficiently.

• Support internal MDR and Level 1 Support teams when dealing with advanced or complex incidents.

• Deliver technical training, enablement services, and certification programs.

• Enhance the technical expertise and solution knowledge of users within customer and partner accounts through training services and certification pathways.

• Implement data-driven preventive and prescriptive actions to improve system performance, threat detection capabilities, and operational security.

• Act as the Voice of the Customer, providing feedback to Product, R&D, and internal teams to improve the platform and the overall user experience.

• Participate in cybersecurity events, webinars, and training sessions to integrate best practices and continuously develop internal expertise.

• Collaborate with R&D, Product, and Product Marketing teams on technical webinars, proof-of-concepts (POCs), and architectural initiatives.

• Contribute to the development of a centralized rules-based library, working with technical users and internal stakeholders.

• Identify expansion opportunities in collaboration with Sales teams to support account growth.

• Work closely with Customer Success teams to drive platform adoption and improve the customer experience throughout the customer lifecycle.