ATM Service Engineer - Voice Solutions

Air Traffic Management

Vienna FREQUENTIS AG From now on Full time

Job Introduction

Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.

As a Service Engineer, you coordinate the technical specification, integration, and acceptance of voice communication solutions for air traffic control. You serve as the primary point of contact for all technical matters relating to your long-standing customer base. In addition, you are responsible for coordinating with our internationally distributed development teams to ensure the successful delivery and continuous improvement of our solutions.

Key Tasks

• You act as the 3rd Level / Vendor Support point of contact for customers, analyzing and resolving system incidents and defects.

• You plan and perform system updates and enhancements for complex IT systems.

• Through close collaboration with customers, you understand their operational requirements and contribute to the continuous improvement of our products.

• You participate in international projects in cooperation with subsidiaries and partner companies.

• You review technical solutions against security requirements, assess necessary mitigation measures, and implement them accordingly.

Key Qualifications

• You have completed a degree or vocational training with a focus on Computer Science, Network Engineering, or a related field, and bring at least 5 years of professional experience in Service Engineering or Systems Engineering.

• You are able to analyze complex technical issues and communicate solutions effectively to different target audiences.

• You combine strong technical skills with analytical thinking and a collaborative mindset, while remaining calm and solution-oriented in critical situations.

• You have a strong interest in customized solutions, virtualization, and network technologies, and keep your knowledge up to date.

• Your technical expertise includes Linux (Red Hat), hypervisor platforms (VMware, Linux KVM), scripting languages (e.g., Python, Bash), network protocols (TCP/IP, SIP, HTTP), as well as tools such as Wireshark, Nessus, and Session Border Controllers (SBCs).

• You enjoy working directly with customers and are willing to travel internationally (approximately 25%). Therefore, you have an excellent command of English

Our Values

Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

Benefits

Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.

TRUSTED

OFFICE

HOME OFFICE /

MODERN

PUBLIC TRANSPORT /

MENTORING

TRAININGS

FITNESS /

WORKING HOURS

RESTAURANT

WORKATION

IT-EQUIPMENT

PARKING SPACE

PROGRAM

JOBRAD