Technical Support Engineer - Tier 2 (m/f/d)

Quantum Systems is a global leader in advanced UAV solutions, combining cuttingedge flight technology with intelligent mission software. Our newest systems represent the next generation of aerial operations:

• Twister - a compact, tactical UAV designed for rapid deployment and agile missions.

• Nexus - our fully integrated Drone Port, enabling remote, autonomous missions with up to three Twister aircraft.

• Reliant - a high-end endurance platform built for demanding, long-range operations.

Together, they form a connected ecosystem that redefines persistent aerial capability. To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field.

What is your Day to Day Mission:

• Support our Governmental Sector: Deliver advanced technical support to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios.

• Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges.

• Flight Data and System Analysis: Interpret flight logs, telemetry, and diagnostic data to identify issues, verify system integrity, and recommend corrective measures.

• Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience.

• Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality.

• Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality