Field Application Engineer

Department Overview

CRFS, a global leader in Radio Frequency (RF) technology, was founded in 2007 to innovate in spectrum monitoring and geolocation. The company focuses on manufacturing and designing advanced hardware and software solutions to detect, monitor, and analyze RF signals in complex environments. This expertise has proved crucial to various sectors, including national spectrum regulators, the military, and security and intelligence services. Today, the company's technology is recognised, preferred and embedded in most NATO countries and deployed worldwide.

Job Description

Field Application Engineering (FAE) Team

Location: Cambridge/Remote, UK Type: Full-time

Role Summary

The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support.

Duties and responsibilities

• Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale)

• Provision of technical support directly to customers/end-users where required

• Regular proactive engagement with Sales staff to support sales objectives

• Ensuring Health and Safety requirements for all activities are met

• Ensuring all activities are carried out in accordance with the CRFS Quality Management System

• Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives

• Ensuring Customer Training materials are updated and maintained to the required standards

• Ensuring Customer Training is delivered competently

• Ensuring the provision of first-line customer support where required

• Ensuring currency through regular engagement with CRFS technical staff

• Responsible for successful technical delivery of external demonstrations, events etc.

• Reporting directly to the CRFS Customer Experience Manager

Basic Requirements

• Degree or similar standard technical education

• Demonstrable qualifications and experience of RF systems and the RF Spectrum

• Proven understanding of networking principles and tools

• Proven Field Engineering experience

• Proven Training Delivery Experience

• Knowledge of safe working practices including risk assessment and mitigation

• Passionate determination to help our Sales team win business and to offer support to our partners and customers where required

• Excellent interpersonal skills with the ability to work independently and as part of a team

• Proactive self-starter

• Flexible and responsive

• Problem Solver

• Excellent verbal and written communication skills

• Willing and able to travel regularly both within the UK and overseas

Travel Requirements

10-25%

Position Type

Experienced