Customer Relations Representative – certSIGN Cluj-Napoca

Requirements:

• Secondary or higher education

• Good written and verbal communication skills

• Ability to quickly acquire knowledge and prioritize tasks

• Attention to detail; ability to process information from tables and reports

• Sense of responsibility and initiative

• Teamwork skills

• Experience in customer-facing or sales roles is an advantage

• Strong PC skills: MS Office (Word, Excel, Outlook) and internet browsing

• Category B driving license – an advantage.

Responsibilities:

• Providing information on digital certificates: You will respond to inquiries from both existing and new clients, offering detailed and up-to-date information regarding the renewal and issuance procedures for digital certificates.

• Assistance with online orders: You will guide clients step-by-step through the process of placing orders on online purchasing platforms. You will provide support at every stage—from selecting the right products to finalizing the order—ensuring an efficient and seamless user experience.

• Handling and managing documentation: You will review the files containing the documents required for digital certificate issuance, ensuring that all paperwork is complete and compliant with internal company standards, thereby facilitating a fast and efficient issuance process.

• Data entry and validation: You will input contract-specific data into the company’s IT system.

• Contacting clients for meetings: At the request of the account manager, you will schedule and organize client meetings to promote the company’s services.

• Providing information on company services: You will offer clients clear and comprehensive information regarding the company’s range of services and products. You will present the features and benefits of each service, answer questions, and provide recommendations to support the sales process.

Additional Information:

Headquarters: 4 Nicolae Titulescu Blvd., 1st Floor, Office 52 (BRINEL), Cluj-Napoca, Cluj County, Romania

For this position, the company reserves the right to request professional references and/or letters of recommendation.

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