Customer Relations Specialist

Business Unit: Electronic Signature

Requirements:

• University degree

• Excellent written and verbal communication skills

• Strong customer service skills: courtesy, negotiation, communication, and persuasion

• Ability to communicate effectively with customers both over the phone and face-to-face

• Ability to quickly acquire new knowledge and prioritize tasks

• Attention to detail and ability to process information from tables and reports

• Sense of responsibility and initiative

• Strong teamwork skills

• Previous experience in customer-facing or sales roles is an advantage

• Very good PC skills: MS Office (Word, Excel, Outlook) and Internet navigation

• Intermediate level of English

Responsibilities:

• Handling customer notifications and providing support: You will handle notifications received from customers and provide personalized support based on their requests, ensuring that each customer receives the necessary attention to efficiently resolve their issues or inquiries

• Resolving situations according to internal procedures: You will be responsible for addressing and resolving customer situations in accordance with the company’s internal procedures and policies. You will follow established standard steps to ensure the correct and efficient resolution of issues

• Identifying customer needs and expectations: Through phone, email, or chat communication, you will identify and analyze customers’ needs and expectations, providing personalized solutions that meet their requirements

• Handling inquiries, recommendations, and complaints: You will manage customer inquiries, recommendations, and complaints professionally, ensuring that all feedback is properly recorded and addressed in order to improve the customer experience

• Making outbound calls to customers: You will initiate phone calls to customers who purchase services from the company’s portfolio, providing additional information, clarifications, and the necessary support to ensure their satisfaction with the services purchased

• Identifying customer needs and recommending the appropriate service: You will analyze customer requirements and recommend suitable services from the company’s portfolio, tailoring offers to best match their needs and expectations

• Managing the existing customer portfolio: You will manage relationships with existing customers, ensuring that they receive consistent, high-quality support, thereby maintaining long-term and successful relationships with the company

• Presenting and promoting services and products: You will be responsible for actively presenting and promoting the company’s services and products, highlighting their benefits and features and contributing to the company’s sales and customer retention processes.

The position is based at our head office located at 29A Tudor Vladimirescu Boulevard, Sector 5, Bucharest.

For this position, the company reserves the right to request professional references and/or letters of recommendation.

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